Reference

Open navibetapk Privacy Policy for your account

Your account record, phone verification and wallet activity are explained in one clear Privacy Policy, so you know what we collect before opening access.

Account recordsWallet activityDevice controlsPolicy requests
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navibetapk Open navibetapk Privacy Policy for your account
REQUEST HELP DIRECTLY

Find policy help from your account path

A clear support route matters when a privacy question sits beside a login or wallet status issue. We ask you to start from the account support path and include the phone number or transaction reference involved, without sending a wallet password. From Jakarta or any supported Indonesian location, this gives us enough context to locate the right record and explain the next step.

Team online

Account support

Open the support link from your account menu and describe whether your request concerns phone verification, a device cookie, or a stored account detail.

Payment record

For DANA, OVO, GoPay or QRIS questions, include the visible receipt reference and date so we can separate a wallet status check from a privacy request.

Data request

Ask us to access, correct or explain eligible personal data through the same support path; we may verify account ownership before making a change.

HOW DATA IS HANDLED

Explore how navibetapk handles personal data

Our approach is practical: collect what the account flow needs, restrict access to the people handling the request and keep a record of the action taken.

Account creation

We use the details entered during account opening to create your profile and send the phone verification step required before account access. We do not need your wallet password for this process.

Phone verification

A verified phone number helps us connect requests with the correct account when login access or a DANA transaction status needs checking. We may ask for extra confirmation before changing that number.

Cookies and devices

Cookies can keep a session open and remember selected access settings. Device signals may be compared with earlier sign-ins to flag unusual activity, while clearing cookies can require you to sign in again.

Payment matching

We retain payment references, not wallet passwords, to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account status with the account that requested the transaction.

Record retention

Account and transaction records remain available only as long as needed for account operation, dispute handling, security checks or a legal duty that applies to the record.

Change requests

You can request a correction, access copy or eligible deletion through support. We verify ownership first, explain any retained record, and confirm what action was taken.

Browse Privacy Policy answers before opening access

These Privacy Policy questions cover the points Indonesian account holders usually want settled first: what is collected, how wallet references are used, what happens on a new device and how to request a change. Read them with the full policy before you complete phone verification.

It covers account details, phone verification, device cookies, sign-in signals, payment references and support requests. It also explains retention, security checks and how you can ask for access or correction.

Yes. The policy explains how DANA and QRIS receipt references may be matched with your account to check transaction status. We use those references for records and support, not for wallet passwords.

Phone verification helps connect the account with the person requesting access and reduces mistaken changes. We may repeat that check when you request a phone-number update or account-data action.

A new phone or browser may create a fresh session and trigger an additional sign-in check. Cookies can be cleared, so you may need to enter your account details and complete verification again.

You can ask for an access copy through the account support path. Include your account phone number and request type; we verify ownership before explaining which records can be provided.

Yes, you can request a correction through support. Tell us which detail is wrong, such as a phone number, and provide the requested confirmation so we can protect the account.

We keep payment references only for the period needed for account operation, security checks, dispute handling or a legal duty. When a record is no longer needed, our retention process addresses it.

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